I Am Front Desk Agent

I have advanced degrees in Accounting, Public Relations, Marketing, Business,Computer Science, Civil Engineering, Phycology, and Swahilli. I can also read minds.
Of Course I have the reservation that you booked six years ago, even though you don't have the confirmation number and you think it was made with a name that stars with "S".
It is completely my fault that the blizzard shut down the airport and you have to sleep in a warm king-size bed while 5000 of your co-travellers are sleeping in benches at the airport.
Of course it is not a problem for me to give you seven connecting, non-smoking, poolside suites with two king beds in each, four rollaways, three cribs, and yes I can install a wet bar. I know it is my fault that we do not have a helicopter landing pad and a pier for your brand new 60ft yacht.
I am a front desk agent. I am expected to speak all languages fluently. It is obvious to me that when you booked your reservation for Thursday, that you actually meant your arriving on Saturday where we are already over sold by 15 rooms. My company has entrusted me with all financial information and decisions, and yes, I am lying to you when I say we have no more rooms available, I am saving them for my friends who are coming to party tonight cause we don't want to clean up after ourselves. But no problem I am easily able to construct more guest rooms. THIS TIME I will not forget the helicopter landing pad and pier. Oh, and yes it is my fault that everyone is staying in MY hotel. I should have known you were coming in, even though you had no reservation. After all, you are a frequent quest of our hotel, 60 plus nights a year, yet you still don't know how to get to the elevators.
I am quite capable of checking three people in, two people out, taking five reservations, answering fifteen incoming calls, delivering six bath towels to room 625, plunging the toilet in room 101, restocking the supply of pool towels, and running the night audit report all at the same time. Yes, I will be glad to call the van driver and tell him to drive over all the other cars stuck in traffic because you've been waiting at the airport for fifteen minutes and you've got jet lag.
I am a front desk agent, an operator, a bellhop, houseman, guest service representative, housekeeper, sales coordinator, information specialist, entertainment critic, restaurateur, stock broker, referee, janitor, computer technician, plumber, ice-breaker, postman, babysitter, dispatcher, laundry cleaner, lifeguard, electrician, ambassador, personal fitness trainer, fax expert, human jukebox, domestic abuse counselor, and verbal punching bag. Yes, I do know that room 202 is not answering there phone but don't worry I have their schedule for the day and according to their personal GPS tracker that I have installed for every guest it looks like they are down the street at Mario's having pizza, yeah I already have their cell phone number written down for you before you came to the desk and asked where they were.
I always know where to find the best vegetarian-kosher-Mongolian-barbecue restaurants. I know exactly what to see and do in this city in fifteen minutes without spending any money and without getting caught in traffic, because you have to catch your flight in an hour. I take personal blame for airline food, traffic jams, location of our hotel, rental car flat tires, parking tickets, and the nations economy.
I realize that you meant to book your reservation here. People often confuse us with the Galaxy Delight Motel in Antarctica. Of course I can "fit you in" and yes, you may have the special $1 rate in the Royal Crown Suite because you are affiliated with the Hoboken Accounting and Bagel Club.
I am expect to smile, empathize, sympathize, console, condole, (but don't overstep the bounds of personal space, yet avoid getting written up becuase you wrote a complaint letter to the CEO of the investment company that owns my hotel that I wouldn't spend all day listing to your sob story about your bird Pette dying) upsell, downsell, perform, outperform (and what cirmcumstances your supposed to do which without going over budget) sing, dance, fix the printer, network, and the computer that was originally installed in 1965, tell your wife that your not really here, but tell your girlfriend your room number, and yes I know exactly where 613 Northwest Possum Trot Lane Nowhere Town BFE is.
After all, I AM a Front Desk Agent!

Hawaii

Halifax, Canada

Installing Opera on the Delta Barrington and Delta Halifax hotels. Beautifuly cold place. Its so funny that my first assignment that I get sent to is to visit my brother up in Canada.

My Review of the Delta Barrington/Halifax

Rooms: Basic Stuff. Wall paper covered few pictures. Lamps for lighting. Nice pillow top comfy bed. Great down comfortor. Love the pillows! Needs more room to put clothes, half your drawer space is taken up by a minibar fridge. Great to have a decent desk space with the only hotel I have ever seen to give you tape, paperclips, post-it notes, and even a little stapler ha ha wow!

Bathrooms: Granite counter tops. Could use some drawers to put stuff, everything has to go on the coutertop. Good showerhead. Water takes a while to warm up.

Employees: Great Staff! Very friendly and knowledable staff.

Food: In room dining, buffet/resturant, lobby bar. All have the basic stuff. The hotel is a little understaffed here. You can definately find some slow service durring busy times.

Gym & Pool: Nice little pool and has a decent size hot tub. Both are a little dated but works for the size of the hotel. Gym has two tredmills which is unadaqute durring the busy times. Has the basic all in one fitness machine. Yet this gym comes with a nice touch of some free weights. The Halifax does have a definately better gym with newer free weights.

Busniess Center: Very limited business center. Just two computers hooked up printers in their own little booth. Needs a printer and a working fax machine to become more helpful.